You agree that we shall not be liable to you or any third party for any termination of your access to the Site. Upon termination, all provisions of these Terms & Conditions which are by their nature intended to survive termination, all representations and warranties, all limitations of liability and all indemnities shall survive such termination.
Personal Information Submitted Through the Site
Your submission of personal information through the Sites is governed by our privacy policy, which can be reached by
clicking here or on the "Privacy Policy" link located at the top of the Site (the "Privacy Policy"). This Agreement incorporates by reference the terms and conditions of the Privacy Policy.
Placing Orders
You place an order on the site by adding goods to your cart, providing all required information and submitting your order by checking out. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting your order to us. When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
We may contact you to say that we do not accept your order. The reason for the non-acceptance of your order may include, but are not limited to, the goods being unavailable; our inability to authorise your payment; your inability to buy the goods from us; our inability to sell the goods to you; there being a mistake on the pricing or description of the goods; illegal or suspicious activity, vague delivery address, natural disasters, potential threats to us and our servants and/ or agents. If an order has not been accepted where payment has already been made, we will refund you the full cost of the transaction inclusive of delivery fees, if applicable.
We reserve the right at any time after the receipt of your order, to supply less than the quantity you ordered, based on the quantity of the goods that are available at the time of placing the order. Such reduction in quantity shall be communicated to you. If payment has already been made, we will refund you the full cost of the goods not supplied to you.
We will only accept your order when we email you to confirm this, at which point a legally binding contract on the basis of these Terms and Conditions will be in place between you and us.
We may consent to the cancellation of an order if the order has not yet been delivered to you. If status of the order is showed as "Processing" in this case you may cancel an order and will receive a full refund of any payment already made in respect of the order. If order has being delivered your options are as provided elsewhere in these terms and conditions.
Conditions of Sale
These Terms and Conditions represent the only conditions by which we shall supply any goods to you. These Terms and Conditions shall apply to the exclusion of all other terms and conditions. Failure of Company to object to the provisions contained in any other communication from you shall neither be construed as a waiver of these conditions nor an acceptance of any such provisions.
Price and Payment
The price of the goods is stated on the checkout page and is inclusive of all applicable taxes, which shall be shown separately on the checkout page. Payment of the price and all applicable taxes and fees thereon, shall be made by you on checkout or upon delivery in the case of orders being delivered to you or, in the case of orders being picked-up by you at one of the specified pick-up locations, either on checkout or at the pick-up location prior to collection.
Payment online on checkout shall be made by credit card payment. Payment on delivery shall be made by either credit card or debit card. Cash payments shall not be accepted on delivery. Payments made at the collection location shall be made by either cash, credit card or debit card.
The price of the goods is representative of the cost to you of the goods inclusive of taxes and fees thereon, including any delivery fee, if applicable. Please note that the price does not include any fee for installation or service of the goods and we are not responsible for any such installation or service of the goods.
Time frame for delivery or pick-up
We will endeavor to complete delivery of the goods to the delivery location or to the pick-up locations specified by you within the time frame indicated by us in writing upon the acceptance of your order. Any time or date for delivery or collection specified by us is only an estimate and we assume no responsibility for and shall not be liable for any loss or damage or other consequence of any delay or inability to deliver, whether or not such loss or damage was made known to us.
In no case shall we be liable for any special, consequential, incidental, indirect, or liquidated damages, losses or expense (whether or not based on negligence) arising directly or indirectly from delays or failure to give notice of delay or inability to deliver.
Pickup of Goods
Some goods offered on the Site are available for pickup at specified locations. Not all goods are available for this service. Once your order is ready for pickup, you will be notified and charged for such item(s). If someone else will be picking up your order, you must designate him/her as an alternate pickup person when ordering. When picking up your in-store order pickup, you or your alternate pickup person must provide the order number associated with your order and a valid government issued ID.
We will hold your goods for three days starting from the time that we send you the notice that your goods are ready for pickup (“Original Time Window”). If your order has not been picked up within that time frame, you may elect to extend it for three additional days by emailing us your request to do so. This extension must occur before your Original Time Window expires. After three days (or six days if you chose to extend the Original Time Window), if you don’t pick up your order, your order will be cancelled and you will be issued a refund for the goods for which you were charged. In no event will orders be held for more than six days.
We reserve the right to limit the quantity of goods ordered for pickup as well as the days of the year and daily hours that this service is offered.
Delivery of Goods
Where you have selected delivery of the goods and we have agreed in writing to deliver to goods to the location you have specified, we shall deliver the goods to the agreed location and you shall be liable to us for all costs and expenses of transportation if any, to such location.
The delivery time frames specified by us may be delayed if incorrect information is given or due to any force majeure or security risk such as but not limited to poor infrastructure, flooding, hurricanes, delivery through crime “hot-spots” or delivery to unsafe areas deemed by us or the carrier. In such cases we may request that you pick-up your order from one the specified locations. If this option is not offered or accepted and you require delivery, this will either delay your order delivery time or may result in your order being cancelled us. In either case, we will refund any payment which you have already made for the goods. You agree that we will not be responsible or held liable for such delays in delivery or cancellation.
Inspection and acceptance
Upon delivery you shall inspect the goods for defects and non-conformance. Any claim that the goods are not in accordance with the specifications shall be reported to us immediately on the date of delivery. Failure to notify us in writing of any defects in the goods within five (5) days from the date of delivery will constitute conclusive proof that the goods delivered were received without defect or damage which would be apparent upon a reasonable examination of the goods and irrevocably accepted by the Buyer. After such acceptance, you shall have no right to reject the goods for any reason or revoke acceptance, save for any such right you may have under the law.
Title and Risk
Risk of loss or damage to the goods shall pass to you upon tender of the goods to you at the point of collection or upon delivery as the case may be. Notwithstanding collection or delivery and the passing of risk in the goods, property in the goods shall not pass to you until we have received payment in full of the price of the goods in cash or cleared funds. We reserve the right of disposal of the goods until they have been paid for in full by you.
Returns where incorrect item is delivered
If you receive an item that is not what you ordered, we must be notified within five (5) business of the delivery or collection date. We will not be responsible for any claims made after five (5) business days of the delivery or collection date.
Pictures may be required to authenticate your claim that the incorrect item was delivered. If we accept that an incorrect item was delivered, we will request that you bring the incorrect item in to us immediately. Upon receipt of the incorrect item we will inspect the item is in new, uninstalled and in resalable condition with the original factory packaging and if so, we will at your option replace the item with the correct item (provided that we have such item in stock) or refund you the cost of the item.
If you elect to be refunded, we have the right to refund money the same way it has been received.
Returns
We warrant to you that the goods sold by us will correspond where applicable with the manufacturer’s specifications in the manufacturer’s warranty book provided with the goods and will be free from defects in material and/ or workmanship as and from the date of delivery and for such period stated in the said warranty book, the Site or communicated in writing by us (“the warranty period”), provided always the warranty will not extend to cover defects arising from the failure by you to have the good serviced in accordance with the manufacturer’s recommendations or failure to use or operate the good under normal and proper conditions and the manufacturer’s recommendations.
